This week, Amazon.com, Inc. launched its news Amazon Connect product, a cloud-based customer contact center service. According to Global Equities Research analyst Trip Chowdhry, Amazon Connect could be very bad news for cloud rival Twilio Inc .Chowdhry spoke with four developers that use AWS services, and he says the consensus view is that Amazon Connect is a major threat for Twilio.“TWLO will lose its market share to AWS Connect. Pricing will also come under pressure since AWS Connect is about 40% cheaper compared to TWLO,” Chowdhry explains.Read more